Refund Policy

1. Change of Mind

If you change your mind, contact us within 14 days of delivery. Provided the mattress is unused, in its original packaging where possible, and in resaleable condition, we will arrange a return and refund the order value, minus any collection cost where applicable.

2. Faulty or Damaged Items

If your mattress arrives faulty or damaged, contact us as soon as possible with photos and your order number. We will arrange a free replacement or a full refund, whichever you prefer.

3. Warranty Claims

Every mattress carries a warranty of up to 10 years against manufacturing defects. If a genuine fault develops within the warranty period, contact us with your order details and photos of the issue, and we will assess your claim and arrange a repair, replacement, or refund as appropriate.

4. How to Request a Refund

• Email support@diamondmattress.com or call 07572 367757 with your order number.
• Tell us the reason for the return and, for faults or warranty claims, include clear photos.
• We will confirm next steps, including collection where needed.

5. Refund Timing

Once a return is received and inspected, or a claim is approved, refunds are processed to your original payment method within 5-10 working days.

6. What Isn't Covered

Normal wear and tear, stains, damage from improper use, or damage caused by an unsuitable or unsupportive bed base are not covered by our refund or warranty policy.

7. Your Statutory Rights

This policy is in addition to, and does not affect, your statutory rights as a consumer.

8. Contact Us

For any questions about a return, refund, or warranty claim, reach us at support@diamondmattress.com or 07572 367757.