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Privacy Policy

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Last updated: August 2026

1. Who We Are

Diamond Mattress ("we", "us", "our") operates this website. This policy explains what personal information we collect when you use the site, why we collect it, and the choices you have.

2. Information We Collect

  • Contact details you provide, such as your name, email address, phone number and delivery address, when you place an order, create an account, or contact us.
  • Order and payment information needed to process and deliver your purchase. Card payments are handled securely by our payment provider — we do not store full card numbers on our servers.
  • Basic technical information such as browser type and pages visited, used to keep the site working correctly and to improve it.

3. How We Use Your Information

  • To process and deliver your orders and provide customer support.
  • To manage your account, including order history and saved details.
  • To send you order updates and, where you have opted in, occasional offers and newsletters. You can unsubscribe at any time.
  • To keep the website secure and to meet our legal and accounting obligations.

4. Sharing Your Information

We share information only where necessary — for example with our payment processor to take payment, and with couriers to deliver your order. We do not sell your personal information to third parties.

5. Cookies

We use essential cookies to keep the website and your shopping cart working correctly. Where analytics or marketing cookies are used, you will be asked for your consent.

6. Data Retention

We keep your order and account information for as long as your account is active, or as needed to meet our legal and tax obligations, after which it is securely deleted or anonymised.

7. Your Rights

You can ask us to access, correct, or delete the personal information we hold about you, or to stop sending you marketing communications. To do so, contact us using the details below.

8. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at support@diamondmattress.com or call 07572 367757.